Frequently asked questions
Got questions?
Are you looking answers to some specific questions? Reach out to our customer support.
Booking & Check-In
What time is check-in and check-out?
What time is check-in and check-out?
What time is check-in and check-out?
Can I cancel or change my booking?
Can I cancel or change my booking?
Can I cancel or change my booking?
Do you offer early check-in?
Do you offer early check-in?
Do you offer early check-in?
Rooms & Amenities
Are the rooms soundproof?
Are the rooms soundproof?
Are the rooms soundproof?
Do you offer hypoallergenic bedding?
Do you offer hypoallergenic bedding?
Do you offer hypoallergenic bedding?
Is there a minibar or fridge in the room?
Is there a minibar or fridge in the room?
Is there a minibar or fridge in the room?
Nature & Wellness
Do you offer wellness services?
Do you offer wellness services?
Do you offer wellness services?
Are there parks nearby?
Are there parks nearby?
Are there parks nearby?
Do the rooms have air purifiers or plants?
Do the rooms have air purifiers or plants?
Do the rooms have air purifiers or plants?
Getting Here & Around
How do I get to the hotel from the airport?
How do I get to the hotel from the airport?
How do I get to the hotel from the airport?
Is there parking available?
Is there parking available?
Is there parking available?
What’s the nearest Tube station?
What’s the nearest Tube station?
What’s the nearest Tube station?
Start your dream vacation now.
Start your dream vacation now.